Support

Which Outlook does it work on?

Outlook Classic (Windows, Microsoft 365/2019+), New Outlook, and Outlook on the web, on a Microsoft 365 / Exchange or personal Microsoft (outlook.com) mailbox. OutlookDog isn't available on Outlook for iOS or Android — it's a desktop & web add-in.

The pane says “OutlookDog is waking up…” and never loads (desktop Outlook)

Your desktop Outlook is using an older built-in browser that OutlookDog can't run in. Installing Microsoft's free WebView2 engine fixes it (one time, ~2 minutes): download the WebView2 installer, run it, then fully close and reopen Outlook. Outlook on the web is unaffected.

The add-in doesn't appear after I installed it

Centralized deployment can take a while to propagate. Also, add-ins require a Microsoft-hosted mailbox (Microsoft 365 / Exchange, or a personal outlook.com account) and, for the desktop clients, a licensed desktop Office. See Security.

Is my email safe?

OutlookDog only warns about phishing — it never deletes, moves, or sends mail. With bring-your-own-key, your message goes straight to your AI provider and never touches our servers. See Privacy.

Why didn't my rule fire?

Open Training from the icon at the top of the pane — every rule shows what it has actually done, and any rule that isn't firing says why. There are four honest reasons:

• The message looked risky. A safety verdict always wins over a rule, so a suspicious message keeps its warning instead of being quietly filed.
• The rule is paused. The message you taught it from later turned out to look risky, so OutlookDog paused the rule rather than acting on a lesson it no longer trusts.
• The category is switched off. A rule that files into a category you disabled has nowhere to put the mail. The Training page offers one tap to turn it back on.
• The rule needs a newer OutlookDog. It was written on a device running a newer version. It is kept exactly as it was and will start working when this device updates.

Rules also apply to mail arriving from now on. Teaching a rule does not re-file old mail unless you tap "Apply to my inbox" when it offers.

The admin who bought our team seats has left — how do we transfer the plan?

Team plans are tied to the buyer's account, and there's no self-serve transfer yet. Email support@outlookdog.com from a manager or admin at your organization, tell us the old and new owner's email addresses, and we'll move the subscription and seat roster to the new owner — no interruption to your team's Pro access.